2020 RONDO MUTT VOLUNTARY SAFETY RECALL
RONDO HAS INITIATED A VOLUNTARY SAFETY RECALL OF ALL MY2020 RONDO MUTT AL AND RONDO MUTT ST BICYCLES.
WE HAVE IDENTIFIED A POTENTIAL SAFETY ISSUE. OVERTIME THE FRONT FENDER CAN BECOME LOOSE AND BRING THE FRONT WHEEL TO A SUDDEN STOP. DUE TO THIS, THE RIDER COULD FALL AND BE SERIOUSLY INJURED.
CONSUMERS SHOULD IMMEDIATELY STOP USING BICYCLES EQUIPPED WITH THE ORIGINAL FRONT FENDERS AND CONTACT THE DEALER THAT SOLD THE BICYCLE. A NEW FRONT FENDER THAT RESOLVES THE PROBLEM WILL BE SUPPLIED WITHIN APPROXIMATELY 4 WEEKS OF THIS ANNOUNCEMENT. THE DETAILED INFORMATION REGARDING REPLACEMENT OF THIS PARTS FOR EACH CONSUMER IS AVAILABLE AND SHALL BE PROVIDED BY DEALER.
PLEASE CONTACT US VIA EMAIL INFO@RONDO.CC OR FB MESSENGER IF YOU HAVE ANY QUESTIONS. THE DETAILED INFORMATION REGARDING REPLACEMENT OF THIS PARTS FOR EACH CONSUMER IS AVAILABLE AND SHALL BE PROVIDED BY DEALER.
NOTE THAT IT IS SAFE TO RIDE THE BICYCLE WITHOUT THE FRONT FENDER.
YOUR SAFETY IS OUR HIGHEST PRIORITY. WE SINCERELY APOLOGIZE FOR THE SITUATION, AND WOULD LIKE TO THANK YOU FOR YOUR SUPPORT.
Which RONDO models are affected?
Only model year 2020 of RONDO MUTT bikes in green and turquoise are affected.
Who will perform the replacement of my front fender?
We advise you to visit RONDO dealer where you bought the bike. The shop is already informed about the action and will provide the service as quick as possible. If you bought your bike second hand or have problems reaching out the shop where you bought the MUTT than contact your country distributor. The list of distributors is available here.
I don't know where is my receipt, what should I do now?
Don't worry, we will help you even if you don't have your Mutt receipt. In this case please stop using the bike and visit your local RONDO dealer, the shop where you bought the bike or the country distributor.
How will my warranty be affected?
Don’t worry. Your warranty will not be affected in any negative way. It will be extended by one year from the date of service. It will apply only if the adnotation is done in the warranty card of your bike.
Can I keep my recalled front fender?
We are sorry, but no. We are obliged to remove front fenders from the market.
You screwed up, will you provide any compensation for me?
Here in RONDO our main concern is safety and having fun riding bikes. This is why we provide replacement front fender with mounting kit free of charge, which will be mounted by your local dealer as quickly as possible.
I am using the bike everyday. How will I be able to ride during the season?
Please remember it is 100% safe to ride your MUTT without original front fender. You can use your bike without front fender until the new fender and mounts arrive to your local RONDO dealer and the recall is performed.
I have upgraded and customed my bike. Will I lost any of the individual modyfications?
The only subject of the recall is front fender. Your frame and other parts of the bike besides front fender are not involved in the action. Thus they will be untouched during modification.
Thank you for being a RONDO rider.
In Rondo we believe being fair with our customers is essential, thus we are very thankfull for all of your support and appologize for the recall. We hope our action bring another level of safety and you will still enjoy riding RONDO bikes