UPDATE - RONDO ICR STEM SAFETY ACTION (05.08.2025)

We’re pleased to share that distribution of the replacement parts is set to begin shortly.

Production of the complete repair kits, which include a new front cap, reinforced bolt, carbon assembly paste, and printed instructions, is nearly finished. Shipping to customers that contacted us directly is scheduled to commence later this week.

In the meantime:

- We’ll continue to keep you informed and will send a final confirmation as soon as the first kits are dispatched.

- All riders registered under the Lifetime Warranty program will be contacted directly.

- We are in contact with our dealers to reach out to all users. 

Thank you once again for your cooperation, patience, and continued trust in RONDO.

Click here to download the replacement manual.

UPDATE - RONDO ICR STEM SAFETY ACTION (31.07.2025)

We’re happy to share that the solution has been successfully validated and is now entering production.

The solution that we have identified is quick and easy to implement. The owner of the bike is required to replace the original stem cap assembly with the one provided by us. This fix can be done by yourself if you have basic tools and bicycle knowledge or, if you don’t feel confident, it can be done by your local dealer. 

The fix includes a reinforced front cap and bolt to ensure secure handlebar clamping, even under repeated installation. 

 Affected riders will soon be able to choose between two free service options: 

1. Repair at a certified RONDO dealer,
   
   or 
   
   
2. A free “Repair Kit” for self-installation – including all components and a step-by-step guide. 

Production of the replacement parts is now underway.

We'll start distributing kits and coordinating service appointments as soon as they’re ready – estimated in the coming weeks. 

We’ll be in touch directly with all registered riders. 

Stay tuned for updates and final instructions on our website and official channels. 
 

Thank you for your patience and trust. We’re committed to resolving this with care and transparency. 

PRESS RELEASE (14.07.2025)

Dear RONDO Riders, 

We are issuing a precautionary safety notice regarding select RONDO bikes equipped with the ICR stem, manufactured and delivered between 2022 and 2025. 

We have received a limited number of reports indicating that over-tightening of the front stem cover in the ICR stem may lead to cross bolt deformation and, in rare cases, the loss of a handlebar clamping force or cracking of the front stem plate. This could cause a sudden loosening of the handlebar, potentially resulting in a loss of control. 

No injuries or accidents have been reported. However, rider safety is our highest priority and we want to offer you an improved, fail-safe component for your peace of mind. 

We are currently working on a permanent solution and will share full details, including service and replacement options, in the coming days.  

AFFECTED MODELS 

The following RONDO models are potentially affected: 

RUUT LOCO 
RUUT CF0 EMERALD / BLACK 
RUUT CF1 SILVER / BLACK 
RUUT CF2 BLACK / BLACK 
RUUT CF2 AUBERGINE / SILVER 
RUUT X  VIOLET / WHITE 
MYLC CF1 BLUE / BLACK 
MYLC CF2 GREEN / BLACK 
RATT CF1 BLUE / SILVER 
RATT CF2 BLACK / SILVER 
HVRT CF0 BLACK / VIOLET 
HVRT CF1 BLACK / PEARL GRAY 
HVRT CF1 OCEAN BLUE 

All models produced between 2022 and 2025. 

TEMPORARY RECOMMENDATION – REFRAIN FROM USE & INSPECT 

Until further notice, we recommend the following safety steps: 

1. If you think your bike might be affected, we recommend pausing use as a precaution. 
2. Please contact the dealer where you purchased your bike, or get in touch with us directly at aftersales@7anna.com to register your case. 

NEXT STEPS 

We are currently developing a solution and preparing the necessary logistics to support all affected customers. 

We will provide detailed instructions, service options, and replacement procedures in the next few days via our website and communication channels. 

NEED HELP OR HAVE QUESTIONS? 

E-MAIL: aftersales@7anna.com 

OUR COMMITMENT TO SAFETY 

At RONDO, your safety always comes first.

That is why we decided to issue the safety notice as soon as the potential issue was identified – even though not all technical details were confirmed at the time. Over the past few days, we’ve been working intensively to analyze the cause in detail and prepare a robust solution. 

Thank you for your trust, patience, and for taking this matter seriously.

Together, we’ll make sure you can get back on your bike with full confidence – and safety.